20% is a small but significant number, and this group's perception that we are not personalizing appointments may be due to our own lack of self-promotion. We may want to remember to articulate that we want the appointment to meet their specific, personalized needs.
What we know from "After the Appointment":
* 80% had a positive experience
* 93.5% acted on our advice
* 30% used Optimal Resume to prepare before their appointment
* 20% felt they had a negative experience, mostly due to lack of personalization, redundant information or what they felt were uninformative appointments
Colleague Tips:* "Wait a minute" on the resume - ask a few questions first to get a sense of the person
* Process
1. Why the student is here (confirm graduation date)
2. Review what the student has done so far (and because they may not really know the tools)
3. Move forward with recommendations
4. ACT (apologies, Minna, I forget what this stands for, but I remember it's basically praise before critiquing)
5. Next steps
6. Write up your notes (so another advisor can be personalized, knowing what you've done!
* Send them to online resources and tools for things that aren't personalized
* When exploring AUCW, really demonstrate the scope of the tool and how students can personalize it for themselves!
What we can also do to promote our personalized approach:* Set up the appointment, "We have 30/45 minutes, what can I do for you today?"
* End the appointment, "Have I answered all your questions?" and "To move forward . . . " or "I'd like more time with you," if another session is prudent
BLOCKS to a personalized appointment:
* CUBICLES: students are shocked to find such an open environment where they can't be open themselves (and that's when the appointments turn rote)
* Our own automatic spiels
* Lack of knowledge on Federal government which leads to reliance on Travis and Chris H
* Hard to know it allOther ideas:* Drive students to OptimalResume BEFORE the appointment! (Web messages? Strengthen email reminder message in this regard?)
* Use laptops when we do drop in advising all over campus so we can demonstrate (not just reference) our site, AUCW, InCircle, etc.
* Remind students to update their profiles - they expect the system to do it for them, and it can't